The benefits of stakeholder engagement.
Understanding the culture, interests, values, capacities, lines of influence, and expectations of the different members of the stakeholder network in which your organisation plays a part leads to optimised decision-making. What type of service does your client really need or want? What is quality of their experience in their client journey with your organisation? What value might an allied service provider add to your service offerings? What really matters to the parents of your students, to your funding bodies?
As important as the traditional SWOT analysis in strategy formation, effective stakeholder network analysis and engagement can reveal roadblocks, the source of unexplained conflict, new opportunities, new directions and potential trade-offs.